Shipping Policy

Orders will be processed and shipped within 1-3 business days. Delivery time is typically 7-15 business days. Please note that we do not ship on weekends.

You will receive tracking information via email after shipment. Please visit the following website to view your package:
https://www.17track.net/en
Courier company website (DHL/UPS/DPD)

Orders can only be cancelled or addresses changed before shipment. No refunds or address changes are possible after shipment!

We can ship to some countries using DDP (Delivered Duty Paid), which eliminates the need for customs clearance and duties.

USA – UPS Express (excluding Alaska and Hawaii)
UK – Local DPD Express
Europe – UPS Express/DPD Express/DHL Express

List of European DDP shipping countries/regions: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

Thank you for choosing POvape for your e-cigarette needs!

Need help?
Contact our logistics team:
✉️ [email protected]

Service hours: Monday to Friday 9:00-18:00