Frequently Asked Questions

PAYMENT

1. What payment methods do you offer?
We support several secure payment options, including:
✓ SEPA Instant / SEPA Credit Transfer
✓ Major Credit & Debit Cards (Visa, Mastercard)
✓ PayPal
✓ Bank Wire Transfer
If you need an alternative payment method, please reach out to our support team.

2. Will I receive an invoice for my order?
Yes. An invoice is automatically created during checkout and sent to your registered email. For any custom or business invoices, simply contact our sales department.

3. Do you provide cash-on-delivery (COD)?
Unfortunately, COD is not available. All purchases must be prepaid using one of our secure online payment options.

4. Can I order product samples first?
Of course. We accept sample orders starting from 10 pieces so you can assess product quality before placing larger orders.

SHIPPING & DELIVERY

5. What are your shipping terms?
We offer free shipping to the US, UK, and EU regions.
All parcels are delivered door-to-door with real-time tracking available.

6. Who pays duties or import taxes?

EU DDP Service: No additional charges for France, Germany, Italy, the Netherlands, Spain, and over 18 other EU countries.

Denmark: Customers may need to handle a secondary customs process.

DDP Coverage Countries:
🇫🇷 France | 🇩🇪 Germany | 🇮🇹 Italy | 🇳🇱 Netherlands | 🇪🇸 Spain | [View Full List]

7. How long does delivery take?

Order Processing: 1–5 business days

Shipping Time: 10–18 business days, depending on destination
Tracking is available through 17Track or by contacting our support team.

WARRANTY & RETURNS

8. What warranty do your products include?
All disposable vapes and devices are covered by a 6-month manufacturer warranty against production defects.

9. How do you guarantee product quality?
We implement strict quality control, including:
✓ 100% functional testing before shipment
✓ Batch-level inspections
✓ Random quality audits to ensure consistency

10. What is your return policy?
You may request a return within 15 days of receiving your order if:
• The items are unused and in original packaging
• You contact our service team first for return authorization and detailed return instructions.