POvape Refund & Return Policy

Thank you for shopping with POvape. We want you to be fully satisfied with your purchase. Please review our return and refund terms below to understand how we handle cancellations, returns, and replacements. For any questions, feel free to contact our support team.

1. Order Cancellation

24-Hour Cancellation Window:
You can cancel your order for a full refund within 24 hours of purchase. Please reach out to us as soon as possible to stop processing.

After Shipment:
Once your order has been shipped and tracking details have been issued, we are unable to cancel or refund it.

Customs Delays:
If your parcel is held or rejected by customs and cannot be delivered, we will provide a full refund.

Incorrect Shipping Details:
If delivery fails due to an inaccurate address or customer error, the buyer is responsible for any reshipping fees.

2. Damaged or Defective Items

If you receive a damaged or faulty product, please contact us within 48 hours of delivery. We’ll arrange a replacement or issue a refund after reviewing your claim.

3. Refund or Exchange Conditions

To be eligible for a refund or exchange:

The item must remain unused, in its original packaging.

You must provide proof of purchase (such as your order number or receipt).

The request must be submitted within 14 days of receiving your order.

4. Return Procedure

Contact POvape Support: Email [email protected]
with your order details, description of the issue, and photos if necessary.

Receive Return Instructions: Our team will send you the return address and next steps.

Ship the Item: Please return the product via a trackable shipping service.

Inspection & Resolution: Once received, we’ll inspect your item and confirm whether a refund or replacement applies.

5. Exchanges

If your exchange request is approved, we’ll send a replacement item free of charge.

6. Refunds

Once your return is approved, a refund will be issued to your original payment method. Processing times may vary depending on your payment provider or bank.

7. Contact Us

If you have any questions about our return or refund process, please get in touch:

Email: [email protected]

Thank you for choosing POvape. We appreciate your trust and understanding